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Privacy Policy

Oman Cloud – Privacy Policy

Last Updated: January 19, 2025

1. Introduction

Welcome to Oman Cloud (“we,” “us,” “our”). Based in the Sultanate of Oman, Oman Cloud specializes in IT solutions, infrastructure, cloud computing, and digital transformation services for small and medium enterprises (SMEs). We also provide computer and mobile service centers in Muscat, Nizwa, Manah, and other cities across Oman.

We respect your privacy and are committed to handling your personal data in accordance with Oman’s Personal Data Protection Law (PDPL) and other applicable laws. This Privacy Policy explains how we collect, use, disclose, and protect your personal information.

2. Scope

This Privacy Policy applies to all individuals who interact with our websites, mobile applications, platforms, or offline services and refers or links to this Policy (collectively, the “Services”). By accessing or using our Services, you signify that you have read, understood, and consented to our data practices as described in this Policy.

3. Information We Collect

  1. Information You Provide Directly
    • Contact Details: Name, email address, phone number, postal address, etc. when you register for an account, request a quote, or submit inquiries.
    • Payment & Billing Information: Credit card details, billing addresses, and other financial data needed to process transactions.
    • Service Center Data: Information about your device (e.g., serial number, make/model) and any data you share while availing in-person or remote support.
    • Job Applications: CVs, employment history, and other relevant details if you apply for a position with us.
  2. Information Collected Automatically
    • Log Files: IP addresses, browser types, operating systems, device identifiers, and usage details (e.g., pages visited, time spent).
    • Cookies & Similar Technologies: We use cookies, web beacons, and similar tools to remember preferences, analyze traffic, and deliver personalized experiences.
    • Analytics: Our Services may integrate analytics tools (such as Google Analytics) to better understand how users interact with our website or platforms.
  3. Information from Third Parties
    • Business Partners & Vendors: We may receive information from payment processors, advertising networks, or technology partners in compliance with applicable laws.
    • Publicly Available Sources: Where permitted, we may collect information from public records or social media to supplement your profile.

4. Legal Bases for Processing

Where required by law (including under Oman’s PDPL), we process your data under one or more of the following legal bases:

  • Consent: You have given consent for specific uses (e.g., receiving marketing communications).
  • Contractual Necessity: To provide services or fulfill contractual obligations (e.g., payment processing).
  • Legitimate Interests: We pursue legitimate business interests that are not overridden by your fundamental rights and freedoms (e.g., service improvements, fraud prevention).
  • Legal Obligations: To comply with a legal or regulatory obligation (e.g., responding to lawful requests).

5. How We Use Your Information

  1. Service Provision & Account Management
    • Create and manage user accounts, process transactions, and provide technical or customer support.
  2. Service Enhancement
    • Improve the functionality and performance of our platforms (e.g., troubleshooting, analytics, and feature development).
  3. Customer Engagement & Marketing
    • Send promotional messages, updates, or newsletters about our services or partners, subject to your consent or opt-out preferences.
  4. Security & Fraud Prevention
    • Detect, investigate, and prevent security threats, malicious activities, or unauthorized transactions.
  5. Legal & Regulatory Compliance
    • Fulfill obligations under Oman’s PDPL, respond to lawful requests, and protect our rights, property, and the safety of our users or the public.

6. Sharing & Disclosure of Information

We only share personal data for legitimate business or legal reasons:

  1. Service Providers & Partners
    • Third-party vendors assisting in hosting, payment processing, email delivery, analytics, and other operational activities.
    • These providers are bound by confidentiality agreements and authorized to use your data only for contracted purposes.
  2. Business Transactions
    • In the event of mergers, acquisitions, reorganizations, or asset sales, your information may be transferred as part of such a transaction, subject to appropriate confidentiality safeguards.
  3. Legal Requirements
    • We may disclose data if required by law (e.g., court orders), regulatory investigations, or to protect the rights and safety of Oman Cloud, our users, or others.
  4. Consent
    • Where you have expressly consented (for example, when directing us to share data with a third party).

7. Data Transfers Outside Oman

Depending on the technologies used and our third-party service providers’ locations, your personal data may be transferred and stored in locations outside the Sultanate of Oman. Where such cross-border transfers occur, we take measures to ensure appropriate data protection standards, consistent with Oman’s PDPL and other applicable requirements.

8. Data Retention

We retain personal data for as long as necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required or permitted by law. Once the retention period expires, we securely delete or anonymize your data in accordance with industry best practices.

9. Security Measures

We employ administrative, technical, and physical safeguards to protect personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Data encryption (in transit and at rest, where applicable)
  • Secure data centers with strict access controls
  • Regular security assessments and staff training
    While we strive to protect your information, no security system is impenetrable. You also share responsibility for safeguarding account credentials.

10. Your Rights and Choices

Under applicable laws (including Oman’s PDPL), you may:

  • Request Access & Correction: Ask to review or rectify your personal data.
  • Request Erasure: Request deletion of your personal data in certain circumstances.
  • Withdraw Consent: Where processing is based on consent, you can withdraw consent at any time (this does not affect processing before withdrawal).
  • Opt Out of Marketing: Decline to receive marketing messages by following unsubscribe instructions or contacting us directly.

To exercise any of these rights or if you have questions, please use the contact details in Section 13 below.

11. Children’s Privacy

Our Services are not directed to minors under the age of 18. We do not knowingly collect personal data from anyone under 18. If you become aware that a minor has provided us with personal information, please contact us so that we can take appropriate action.

12. Third-Party Links & Services

Our websites or platforms may link to external sites or services not controlled by Oman Cloud. We are not responsible for their content, privacy practices, or data collection. We encourage you to review their respective privacy policies before disclosing any personal information.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or wish to exercise your rights, please contact us:


Oman Cloud - Registered tradeMark for Top Genius Enterprises
 C.R: 1084318
 VAT Number: OM1100247645
Oman,Muscat, Ghala, Khaleej Tower, Omani Society for Fine Arts Building, 2nd floor, No. 205
Tel: +96893838995 | +96892777978
Email: [email protected]

14. Changes to This Policy

We may update or revise this Policy from time to time in response to evolving legal, technical, or business developments. When we update the Policy, we will revise the “Last Updated” date above. We encourage you to periodically review this Policy to stay informed about how we collect, use, and share personal information.